Added: Angelicia Salcedo - Date: 21.10.2021 14:32 - Views: 15114 - Clicks: 756
Eastern time, users reported.
Within minutes, Facebook had disappeared from the internet. The outage lasted over five hours, before some apps slowly flickered back to life, though the company cautioned the services would take time to stabilize.
Even so, the impact was far-reaching and severe. Facebook has built itself into a linchpin platform with messaging, livestreaming, virtual reality and many other digital services. In some countries, like Myanmar and India, Facebook is synonymous with the internet.
More than 3. This time, Facebook said late Monday, the culprit was changes to its underlying internet infrastructure that coordinates the traffic between its data centers. Facebook eventually restored service after a team got access to its server computers at a data center in Santa Clara, Calif.
Then they were able to reset them. The company apologized for the outage. For weeks, the company has been under fire related to a whistle-blower, Frances Haugena former Facebook product manager who amassed thousands of s of internal research.
She has since distributed the cache to the news media, lawmakers and regulators, revealing that Facebook knew of many harms that its services were causing, including that Instagram made teenage girls feel worse about themselves. The revelations have prompted an outcry among regulators, lawmakers and the public.
When the outage began on Monday morning, Facebook and Instagram users quickly turned to Twitter to lament and poke fun at their inability to use the apps. The hashtag facebookdown also started trending. Memes about the incident proliferated.
But a real toll soon emerged, because many people worldwide rely on the apps to conduct their daily lives. Samir Munir, who owns a food-delivery service in Delhi, said he was unable to reach clients or fulfill orders because he runs the business through his Facebook and takes orders via WhatsApp.
Inside Facebook, workers also scrambled because their internal systems stopped functioning. Those tools included security systems, an internal calendar and scheduling tools, the memo said.
Employees said they had trouble making calls from work-issued cellphones and receiving s from people outside the company. Some turned to other platforms to communicate, including LinkedIn and Zoom as well as Discord chat rooms.
Some Facebook employees who had returned to working in the office were also unable to enter buildings and conference rooms because their digital badges stopped working.
Security engineers said they were hampered from assessing the outage because they could not get to server areas. Over the years, it spent billions of dollars to build out its infrastructure and services, spinning up enormous data centers in cities including Prineville, Ore. The company has also been trying to integrate the underlying technical infrastructure of Facebook, WhatsApp and Instagram for several years.
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